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If you experience any technical problems, try one of these methods before contacting us. If you still experience problems, e-mail us at contact@discounttv.info or for immediate assistance, open a chat with our support team 24/7 by clicking here.
If a certain content is buffering or freezing, contact us at contact@discounttv.info for an immediate resolution.
If ALL Contents are buffering/freezing consider using a VPN as a resolution to any buffering/freezing that you may experience.
When experiencing issues please start by following the below troubleshooting steps.
Just Unplug the device from power and plug back in.
This is an Error simply because of Token Expiration of your device. Our streams are tokenized for a certain time, so it's best if you do not keep the app or device Switched on after using, or just reboot once and start fresh when you are planning to watch TV.
If a certain channel is without Audio or Video, let us know at contact@discounttv.info and we'll try to resolve immediately.
If you see that all of the channels audio/video are out of sync or No Audio/Video, that indicates the device is not working for the service, resetting, rebooting might fix the issue.
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